KartMe Blog - Most recent posts

Phil
Tuesday, February 23, 2010 - 12:44

Now halfway through our angel raise, I thought I'd take a second to share some lessons learned.  This post is about broad lessons I learned, and the next post will provide detail on types of angels and who to contact in NYC.

1. Angels want to see you making measurable progress.  To get to the next level, you're going to need to show measurable results.  Whether it's revenue per customer, user growth, or a viral coefficent, something measurable is required to either raise money or pay your bills. Start measuring something now.  It could be retention, content creation, unique visitors, bounce rates, something.  Should you get investors, they'll be following progress in monthly updates...which will mostly include numbers.  So start measuring, and start showing improvements to investors.  Investors know your ideas are going to change, and all they're going to have to judge success on is numbers, so you might as well start executing and improving based on more than just your gut.  A big mistake I made was showing investors new "designs", thinking that qualified as measurable progress.  No one cared. In fact, they just wondered why the designs weren't live and doubted my ability to execute quickly. To summarize, get to know angels a few months before you want to raise funds, and start showing measurable improvements.

2. Angels like simple ideas.  Investors are busy.  Angels are even busier as investing is often a side project for them.  They're not all going to sign up for your product.  They're not all going to read your business plan.  Give them a simple explanation that they can remember and explain to their colleagues, spouse and child.  When I explain KartMe now, it's:  we help people share lists and we monetize with commissions.

3. Angels like teams.  Ideally, your team with have 2 technical co founders and one business person.  It seemed that every investor had a story about a technical person who became unintereseted in the company, leaving the business person floundering.  They like to see long standing relationships between teammates located in the same location, so flight is unlikely.  They like to see that the business person can "attract talent".  They like the idea of 3 people working until midnight for what amounts to a very low hourly cash wage.  

4. Angels are sophisticated investors.  Nearly all angels I spoke to throughout the process knew everything I'd learned in business school about fundraising.  They all wanted price protections, participation opportunities, "caps" on convertible notes, etc.  Once you get beyond friends, family, and supportive entrepreneurs, assumes angels willl know more than you about investment terms.  The investors committed to KartMe have probably done over 100 deals as angels, VCs, and private equity investors.  They've gone through every term in our agreement, thinking about good and bad outcomes. They thought to set aside funds in case things go bad (and they can buy more of KartMe at a discounted price) or good (and they can preserve their share).  With the new  angel funds, like Founders Collective and IA Capital Partners, I'd assume the sophistication of angels is ever increasing.  

5. Closing takes momentum, which you can generate.  There were at least 5 different "mini-events" I've used during the last couple weeks to get commitments.  A PR hit let to an investor putting an offer a on the table.  One party putting an offer on the tabe gave me something to get another party in.  One resume of an investor got another investor excited.  One parties cash in the bank account helped me get another party to commit.  Getting over half the money I wanted committed enabled me to get another party to commit.  As you approach your fundraise, try to have as many exciting, momentum generating events as you can ready.

Fundraising has been a great experience.  I've been able to refine the marketing pitch and have a better sense of what metrics matter.  These are just 5 of the many lessons learned.  More about the experience of raising capital is coming.  Stay in the loop by following KartMe on Twitter.

 

 

 

 

 

Related:

Kart:   Best Startup Reading - Articles

Blog:  Pitching without PowerPoint: 8 Tips for a First Meeting

Page: The Best of 1,000 Karts

 

Do you have a list of restaurants, recipes or travel tips you'd like to use on-the-go?  Organize your list in 60 seconds!

 

 

Phil
Friday, January 29, 2010 - 12:42

New mobile features in January just earned KartMe Mobile another "Staff Pick" from Apple!

 

On a Droid, newer BlackBerries, or an iPhone, you'll never forget favorites and always experience the best with KartMe Mobile. How does it work everywhere?  Check out m.kartme.com

  • Take notes when a friend recommends a book, wine, movie or website
  • Remember friends' travel tips by browsing your Watched Karts
  • Update lists used for to-do's, shopping lists or recipes

To get started, signup at www.kartme.com and add to karts.  Then, on your phone, visit http://m.kartme.com. 

Remember favorite wines. Quickly get to maps. Check recommendations in friends lists.  Instantly sync note across devices. And more! Check our these screenshots on an iPhone and Droid:

 

Lookup favorites of yours and your friends

                 

 

Shopping? Remember wines and cosmetics at the restaurant or store

    

 

Travelling?  Know where to go and how to get there

             

 

Running erands? Making recommendations?  Take and edit notes

      

 

 

Do you have a list of restaurants, recipes or travel tips you'd like to use on-the-go?  Start a Kart!

 

 

Phil
Saturday, January 23, 2010 - 12:17

Over the past few months, we've seen member activity grow from kart'n 100's of new favorites to 1,000's of new favorites each month.  We think the biggest driver of the increase in activity was changes made to website usability.  

Initial Design in September 2009                               ->          Current Design in January 2010             

              

Lessons we've learned: 
  1. Menus should be short.  We noticed that in any menu, the first item got the most clicks. The second got some clicks. And then it was very few clicks.  So, we eliminated the long top menus that were in the initial designs.  It's also helpful to add dividers to menus, whether drop down arrows or just little boxes. 
  2. Top navigation should be functional.  The initial designs were driven by left hand navigation, while the top of the page was more for browsing and utilities.  We found that members would go to other members pages, and then have no easy way to return home.  Top navigation gives people a persistent feeling that is comforting.

  3. Text-only links should be blueI have no idea why I thought green and orange fonts could work for links, even if underlined. I'm embarassed. If you really want to use green, black, or orange text links, add some type of a button-like image next to the text or use some indicator to suggest the text is part of a menu.

  4. Buttons should look clickable. This is a classic from Kruge.  I thought tear away paper pieces looked cool.  However, they didn't get used. So, buttons are here to stay!
  5. Lots of cool graphics are overwhelming.  We continue to remove features, bold designs and busy graphics.  Perhaps the best example is the removal of the green "Most Watched" list that had lots of links and calls to action.  We replaced that with a simple box of 2 suggestions.  This dramatically increased exploration by members.  

  6. Tiny font size is ok.  I've found that members are willing to read font as small as 10 pixels.  This enables including lots of whitespace around text while also including lots of content. It's great. Enjoy this fact!

  7. Have an anchor call to action on all pages, for all states of the page.  There should be one clear thing members should do on a page, whether the member is new and has no favorites in their lists or if the member has over 100 favorites in their Karts.  We're still working on this throughout the site.

  8. Eliminate lots of tiny buttons. In our initial designs, every Kart and every Favorite (a Kart is a list of Favorites) had 3 visible share buttons. It was just busy and distracting to have all those repeated items.  Members felt overwhelmed.

Gmail

Notice how on Gmail every actionable item is either blue, a button, or has a graphic next to it. 
They also group links and buttons to make mini-menus. 

At KartMe, we're always listening to customers and trying to improve KartMe to meet their needs.  Though we read Steve Kruge's Don't Make Me Think! and worked with veteran user experience and graphic designers, it was members who helped us identify improvements to designs we needed to make.  

We do everything from A/B testing to using FeedbackArmy to on-premise usability tests.  If you ever have a suggestion, please email it to phil at kartme.com or contact us on twitter

 

 

 

Do you have a list of links, recipes or travel tips you'd like to share or use on-the-go?  Start a Kart!

Shelby
Friday, January 15, 2010 - 13:17

2010, Resolved:  You will eat better, work out and cook healthier.  So will we!


 

We've seen some great Karts for the new year:

Join KartMe and Click "Watch Kart!" on these great karts to stay in the loop as our members dig up the best recipes, products and links for getting healthy in the new year:

And if you're on the fence about this whole healthy-eating-thing, like me, check out my Somewhat Healthy Recipes Kart and my Healthy Dining and Delivery in NYC Kart.  Because there is no way that this girl is gonna give up delivery just because she wants to drop a few lbs!

Do you have a great collection of healthy recipes, fitness products, or healthy living tips?  Share 'em in a Kart!

 

Shelby
Tuesday, January 12, 2010 - 15:23

  Flowers, gowns, tuxes, favors, vows...

  Invitations, DJs, bands, limos, rings, shoes...

  Centerpieces, jewelry, cakes, hair, makeup... 

 
  Ready for the honeymoon yet?
 

 

Simplify your wedding planning with KartMe - the web's best way to organize and share!

 
We know that prepping for the big day involves gathering lots of ideas.  Bookmarks, links, photos, blogs - the online version of those dog-eared wedding mag pages.  KartMe makes it easy to store all of your ideas and keep planning organized, efficient and fun!
 
*Organize your vendors.  You're probably spending tons of time on the web, scouring vendor reviews and websites for potential florists, photographers and venues.  Rather than using cumbersome lists of bookmarks or cut-and-pasted lists, save your potential vendors in a Kart!  Your vendor Karts put all of your ideas at your fingertips with one click, and your Karts are with you wherever you go on your web-enabled phone.
 
*Be inspired.  We know how this wedding thing can start to take over your brain - and your hard drive.  As you come across links and photos that inspire you, save them to a Kart rather than downloading!  From hair and make-up options to gorgeous decor ideas, our members are Kart'n from popular websites like theknot.com and weddingbee.com as well as wedding blogs, photography blogs, and other brides' websites.  KartMe's Notepad makes it easy to save all of your inspiration photos in one place that you can easily access or share with others.
 
*Share easily.  Trying to get bridesmaids to agree on a dress?  You may as well be herding cats.  Keep everyone focused and organized by offering them options in a shared Kart!  No more emailing long lists of links and trying to aggregate all of the feedback: with KartMe, everyone's comments are in one place.

 See how members like Jeni and mboserup have Karts for flowers, invitations, inspiration, dresses, vendors and more.

So stop stressing and start having fun with your wedding planning!  KartMe is here to help.  Now those future in-laws, on the other hand, we can't do much about....
 

Try it free in 30 seconds at http://kartme.com/wedding

 
 

 

 

KartMe helps you create lists to share or use on-the-go. Organize and share wedding vendors, links and more!

 

Phil
Tuesday, December 22, 2009 - 15:29

There has been lots of talk about how best to pitch.  A  Harvard Business School professor recently noted how energy and comfort matter, and Keynote is better than PowerPoint.   Sarah Tavel with Bessemer Venture Partners tweeted the message below, implying demos trump powerpoint.  Ahuva posted about Death by PowerPoint.

In first meetings, I now try to do 8 things that have nothing to do with Guy Kawasaki's 10-20-30 rule, and this new approach has consistently led to follow up meetings. 

1. Create energy.  Conference rooms and work can be dull...and at the same time investors are not just investing in this idea of yours, but they're building long term relationship.  They dream of having repeat entrepreneurs to back.  Show them how you can keep your team motivated when you encounter inevitable difficulties.  So show them why it'd be fun for them to be engaged in your project.  Go through slides or links quickly. Include funny pictures or jokes. Get the audience anticipating the big thing around the corner.  Do whatever it takes to keep the energy level high.

2. Feature the product.  If pictures are worth a thousand words, demos are worth a hundred thousand.  When I was at IBM, a screenshot of a management dashboard seemed enought to sell millions in software and services.  It's great when you can get someone to say "I would use that fox XYZ" or "XYZ person would use that".  As comfort with your pitch is very important, this should be the easy part as you'll be most comfortable when talking about the product.

3. Show external validation.  Been postivively reviewed? Won an award? Got an active user? Got a distribution partner?  Show anything you can that demonstrates it's not just you who likes the product. And don't just show "market research" and big numbers.  Make it personal.  Exactly what person from what backround experiences the pain and likes your solution.  

4. Reveal team rapport.  Investors all have stories about teams they backed that fell apart.  Sometimes its someone with an important relationship who left. Or its a key technical person who left. You need to demonstrate that your team is in it for the long haul. Talk about the ups and downs you've had, changes you've made, how your relationship has grown. Touch on personal things you know about each other.  Mention how the venture fits with everyones dreams. 

5. Give some numbers, ideally about customer acquisition cost and customer lifetime value.  Interestingly, about the only think I've ever seen investors write down in meetings is numbers.  It's like they're trained to do this.  If you can, show how you acquire someone for $X and monetize them from for $Y.  Ideally you've got some new numbers about users of your alpha. Also, numbers about big markets help too.  It can't hurt to say 30 million peopls search for XYZ each month or there was 50% year over year growth in dollars spent on ABC.  Charts can be confusing and are a pain to update each week. Have the 5-10 numbers that you'll use memorized and say them slowly.  Precision doesn't matter at this stage - just get them generally right. 

6. Create scarcity.  Talk about a timeline. Talk about different types (but not names) of investors interested in your deal.  Talk about why something you're about to do will interest another investor or partner, increasing your valuation.  Talk about an angel who is already committed to some of the next round.  Do anything you can to imply action needs to happen in the short term.

7. Share what you've learned.  Investors and reporters acquire and synthesize knowledge for a living.  Teach them something new and they'll consider a meeting worthwhile.  It also helps to share how you learned something and changed your actions.  This demonstrates to investors you're flexible and willing to pivot quickly.  Ideally you can cite metrics that encouraged your pivot.  Here is a neat approach to sharing lessons learned. 

8. Leave them wanting more. Don't reveal everything in your first meeting.  Generally, I now leave them wanting the more standard pitch, more detailed metrics, and the roadmap.

Tactically, I now do the following things:

What are your pitching tips? 

 

 

KartMe helps you create lists to share or use on-the-go. Never forget an address, ingredient or price.

 

Phil
Wednesday, December 16, 2009 - 23:18

We've been seeing KartMe members twittering about KartMe.  These tweets help us in all sorts of ways.  Here are just 4 of the many reasons we love seeing members tweet.

1. Tweets teach us what customers need and want

In original tweet mentioned above, @sarahlich helped us understand that people need help with organization when they're moving to a new city.  From apartments to furniture, there are lots of things to research online.  And we also learned that we should build more mobile features, which we did! Here is a promo for KartMe's app, which organizes notes and restaurants to use on-the-go.  A recent tweet from @nikechik we need to make it easier for people to send Karts that can be debated.

2. Tweets teach us what's worth talking about

@Marilyn_Res, Chief Researcher for National Geographic Traveler magazine explored KartMe, and tweeted "checking out KartMe.com, which lets you make portable lists from the Web."  This tweet helped us understand the main differentiator of KartMe -- anything you do on KartMe.com syncs with whats on your iPhone, Droid, or BlackBerry.  In any pitch, I now talk about how KartMe helps members make portable lists. So simple.  Thanks Marilyn! 

3. Tweets help members share their favorites

At KartMe, our mission is to help people experience the best by enabling members to get the word out about their favorites.  Whether members are sharing the best websites for young kids or perfumes, Twitter offers another way for members to share their favorites.  What KartMe adds to the Twitter conversation is the ability to share not just one restaurant or link, but a list of restaurants or links.  And the restaurans can easily be saved to your phone.  Or the products can be added to a price tracker.  So, KartMe's lists are useful. 

4. Tweets lead to great new Karts

Members like @itsonlywords have been so satisifed with KartMe that they mention it to followers.  If you see someone having trouble losing links, organizing recipes or planning a trip across multiple websites, let them know how KartMe can solve their frustrations with a home base on the web that syncs with their phone...i mean...a free service for making portable lists :).  Your  followers might then create great new Karts, which help us fulfill our mission of getting people the best experiences.

Please keep tweet'n, members.  It helps us help you. 

 

 

 

 

Phil
Tuesday, December 15, 2009 - 10:44
 
With only 2 days left to get free super saver shipping from Amazon in time for Christmas, we wanted to highlight some of the more creative gift ideas we've seen on KartMe.

                

Metakitty kart'd a retro bingo set and the complete Get Smart DVD series from Amazon

 

                

noanoodle123 kart'd some funny items like Frozen Hot Chocolate and a Napoleon Dynamite Sleep mask.

 

              

cst778 kart'd a Blue Ray DVD player and HDTV from Amazon and KartMe found $70 off Amazon's price!

 

               

Mineko27 kart'd personalized and beautiful gifts from across the web at stores with sales

 

              

Alyse kart'd some great gift ideas for 3 year olds.

 

                     

Books are always good gifts and jkwells16, cromansky and phil keep fresh reading lists

 

So, don't forget to order while there is still time.  Happy holidays and happy kart'n!

 

 

Shelby
Thursday, December 10, 2009 - 16:21
 
KartMe users are cooking up a storm as the holiday season rolls on! 
 
Does your sweet tooth need some inspiration? Check out these great recipes and Karts:
 
Also, a big congrats to metakitty, who pocketed a $50 Amazon gift card for her great recipe Kart, Lauren's Recipes, Tried and True.  Party-throwers on the hunt for easy and tasty appetizers should check out her Cheddar Stuffed Mushrooms.  And pssst...keep your eyes open for more opportunities to win coming soon!
 
Do you have a fabulous collection of sweet holiday treats or a drool-worthy party menu? 
 
Do you want to take recipes with you on your iPhone or BlackBerry? 
 
Are you tired of keeping accounts at multiple websites?
 
Organize and share recipes on KartMe! 
 
 

 

Phil
Thursday, December 3, 2009 - 11:36

 

We're thrilled Apple recognized the usefulness of KartMe Mobile with a "Staff Pick".

 

If you create Karts on your computer, and then have an iPhone, Droid or Blackberry in your pocket, you'll no longer:

  • Misplace a hotel or restaurant address
  • Forget ingredients at the store
  • Fail to remember a book or movie title

Wondering how people use m.KartMe.com on-the-go?

KartMe's free iPhone app is available at itunes.  Here are screenshots of organized lists of restaurants and recipes you can use on-the-go.

Or, try the web app.  A web app is an application that works in your mobile phone browser. On an iPhone, Droid or newer Blackberries, you can access your Karts at m.kartme.com

So, all you need to do is bookmark m.kartme.com on your phone, and key information will always be at your fingertips.

Here is how Apple descibes web apps for iPhone and iPod Touch owners:

 

So, what are you waiting for?  Start kart'n today! It's 100% free.

 

 

 

 

Get KartMe News First!

Join our fans on Facebook!   Follow @kartme on Twitter!  Subscribe via RSS!

Subscribe with email address:

 

 

 

Karts are Mobile Lists

Recipe Kart Restaurant Kart Gift Kart